Frequently asked questions
Ordering, sizing, turnaround, and everything in between. If it's not covered here, we usually reply the same day.
How do I get my logo or design to you?
Place your order, then upload your artwork in the Design Studio at design.stickerlab15.com or email it to admin@stickerlab15.com. If anything about your file won’t print well, we’ll reach out before production starts.
Which sticker size fits my One Touch case?
Match the pt rating printed on your case — 35pt is the standard size and our most popular. Products that fit multiple thicknesses let you choose 35pt, 55pt, 75pt, 100pt, or 130pt at checkout. Not sure what you have? Email us and we’ll sort it out.
How fast will my order ship?
Everything is printed to order in St. Louis and ships within 2–4 business days. You’ll get a tracking number by email the moment your label is created.
Can you rush an order for a card show or a break?
Yes. Rush turnarounds for shows and breaks are a regular thing here — reach out through the contact page with your date and we’ll quote it the same day.
How much is shipping?
US shipping is a flat $5.00 no matter how many packs you order, and orders of $40 or more ship free automatically — no code needed. We currently ship within the US only.
Do you take bulk or wholesale orders?
Yes — bulk runs and custom sizing for breakers, shops, and card show vendors are a big part of what we do. Tell us what you need and we’ll quote it the same day.
Can you make a size or product that isn’t listed?
Usually, yes. Custom work is the whole point — if you need a size, shape, or quantity you don’t see in the shop, get in touch and we’ll figure it out together.
What if my order arrives damaged or misprinted?
Email us within 7 days of delivery with photos of the issue and we’ll reprint the order or refund you — no back-and-forth. Because everything is custom printed, we can’t accept returns for size changes or buyer’s remorse once production starts.
Can I reorder a design I’ve ordered before?
Absolutely — repeat runs are our bread and butter. Place a new order and mention it’s a reorder, or email us and we’ll get your previous design back on the press.
Still stuck? Get in touch — or read the full shipping and return policies.